Return Policy of The True Kit

At The True Kit, your satisfaction is our highest priority. We stand behind the quality and authenticity of every The True Kit product we curate for our customers. We understand that sometimes a purchase may not meet your expectations, and we have designed a clear and fair return policy to ensure your shopping experience remains positive and trustworthy.

We gladly accept returns for most items within 30 days from the date of delivery. To be eligible for a return, the item must be in its original, unused, and unworn condition. This means the product should not show any signs of wear, washing, or damage, and all original tags, labels, and packaging components must be intact and attached. We meticulously inspect all returned items to ensure they meet these standards before processing any refund. This policy helps us maintain the integrity of our collection and ensure that every customer receives a product that meets our strict quality standards.

Please note that for health, safety, and hygiene reasons, certain items are marked as non-returnable. This typically includes, but is not limited to, final sale items, which are often clearly marked during promotional events. Additionally, any product that has been personalized, altered, or damaged after delivery cannot be accepted for a return. We encourage you to review the product details and any special notes on the product page before completing your purchase.

Initiating a return is a straightforward process designed for your convenience. To begin, please visit the Returns Center section of our website. You will need to provide your order number and the email address used for the purchase. Our customer service team will review your request and, upon approval, provide you with a Return Authorization Number and detailed instructions. It is crucial to include this authorization number with your return shipment, as items returned without it may experience significant delays in processing. We recommend using a trackable shipping service for your return, as The True Kit cannot be held responsible for return packages that are lost in transit before they reach our facility.

Once your return is received and inspected at our fulfillment center, we will send you an email to notify you of its status. If your return is approved, your refund will be processed automatically to the original method of payment. Please be aware that the time it takes for the refund to be credited to your account can vary depending on your bank or card issuer’s policies. Please allow for the necessary processing time after you receive the refund confirmation from us. Please note that original shipping charges are non-refundable, unless the return is a result of an error on our part, such as shipping an incorrect or defective item.

We want every aspect of your experience with The True Kit to be exceptional. If you receive a defective, damaged, or incorrect item, please contact our customer service team immediately upon receipt. We will gladly assist you with a replacement or a full refund, including any applicable shipping costs, and provide a prepaid return label for your convenience. For any other questions regarding our return policy or the status of your return, our dedicated support team is always ready to help you through the contact options provided on thetruekit.com. Thank you for trusting The True Kit with your passion for iconic sportswear.