About The True Kit
Who is The True Kit?
The True Kit is a premier provider of premium sportswear and apparel, specializing in authentic-style garments. Our collections are crafted for dedicated fans and fashion-forward individuals who appreciate timeless design and enduring quality.
Products & Collections
What products does The True Kit offer?
We offer a wide range of apparel including jerseys, jackets, headwear, and other sport-inspired lifestyle wear. Our focus is on classic designs and meticulous attention to detail.
Are The True Kit products officially licensed?
Our collections feature designs inspired by sports heritage. Specific licensing information is provided on each product detail page.
How do I find the right size?
A detailed sizing guide is available for each product to help you make the perfect selection. Please refer to the guide on the product page for accurate measurements.
Orders & Purchases
How do I place an order?
Select your desired items, add them to your cart, and proceed through the secure checkout process. You will receive an order confirmation once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment options. All transactions are encrypted for your security.
Will I receive an order confirmation?
Yes, an order confirmation will be sent to the email address provided during checkout. Please ensure your email address is entered correctly.
Can I modify or cancel my order?
We begin processing orders immediately to ensure quick fulfillment. Please contact us as soon as possible if you need to make a change. We will try to accommodate your request if the order has not yet entered the shipping process.
Do you offer gift cards?
Yes, we offer digital gift cards. They are delivered via email and can be used for purchases on our website.
Can I pre-order items?
Select items may be available for pre-order. All relevant details, including the expected availability date, will be clearly listed on the product page.
Promotions & Policies
Do you offer any discounts or promotions?
We occasionally run promotions. To stay informed about upcoming sales and offers, please subscribe to our newsletter.
What is your return policy?
We want you to be completely satisfied with your purchase. Items must be returned in new, unworn condition with original tags attached. Please initiate your return request within the specified period from the delivery date.
How do I start a return?
Please visit our Returns Center to begin the process. You will receive instructions and a return authorization.
What if my item is defective or incorrect?
In the rare event you receive a defective or incorrect item, please contact our support team immediately for assistance.
Account & Website
How do I create an account?
You can create an account during checkout or by visiting the registration page on our website. An account allows you to track orders and manage your preferences.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page. Instructions to reset your password will be sent to your registered email address.
How can I update my account information?
Log into your account to update your personal details, shipping addresses, and newsletter preferences.
How do I subscribe to the newsletter?
You can subscribe by entering your email address in the newsletter sign-up section at the bottom of our website.
International & Other Info
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping options and costs will be calculated at checkout based on your destination.
More Questions?
If you have any other questions not answered here, please reach out through our online contact form. Our support team is here to assist you.